Manager of Pizza Restaurant

A highly organised and customer-focused restaurant manager with proven experience in managing daily operations, supervising staff, maintaining food quality standards, and ensuring exceptional customer service. Adept at optimizing workflow, reducing waste, and driving sales through strong leadership and a hands-on approach.

Key Responsibilities:

• Oversee day-to-day operations of the pizza takeaway, including food preparation, inventory control, and delivery coordination.
• Lead, train, and motivate team members to ensure high performance, efficiency, and excellent customer service.
• Monitor hygiene, safety, and quality standards to comply with food regulations and maintain brand reputation.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Manage scheduling, staff rotas, and shift planning to ensure adequate coverage at peak times.
• Analyze sales trends and costs to maximize profitability and minimize waste.
• Ensure consistent product quality and adherence to standard recipes and portion sizes.
• Coordinate with suppliers and manage stock levels to prevent shortages or excess.

Key Skills:

• Leadership and team management
• Food safety & hygiene (Level 2/3 certified, if applicable)
• Customer service excellence
• Time and resource management
• Problem-solving and decision-making
• POS systems and order management software

Experience:

Over 3 years’ experience managing a high-volume pizza takeaway, increasing weekly sales by 20% through improved efficiency and customer engagement strategies.